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How We Think About Hosting Reliability
A practical reliability model for teams running customer-facing products.
Feb 19, 2026OnPoint Team
Reliability is not just uptime. It is about predictable behavior under normal load and graceful behavior under stress.
Our baseline model
- Keep architecture understandable.
- Monitor what matters before incidents happen.
- Practice repeatable recovery.
Reliability checklist
- Define SLOs per product surface.
- Set alerts for user-visible regressions.
- Document rollback and restore playbooks.
- Review post-incident learnings monthly.
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